Course Duration:
1 day (With de-escalation techniques)

½ Day (Breakaway techniques only)

 

Aims:

This session will allow participants to understand, monitor and manage verbal and physical aggression in the workplace.
The course will involve learning practical breakaway techniques

Course Content:

• Signs and symptoms of aggression
• Effective communication
• The assault cycle
• Reasonable force
• Breakaway techniques

Maximum of 14 delegates per session