Often, your customer service staff are the voice of your company, they’re your front line. Make sure they represent your company with amazing interpersonal skills and great service. After all, you want your customers’ first impression of your business to be a good one.
Courses
- Home
- Courses
- E-Learning Courses
- E-Learning Compliance & Soft Skills
- Customer Services Awareness
Customer Services Awareness
£14.00
The aim of this course is to greater increase your knowledge of customer needs and positive communications. The key points covered in this course are:
- Defining customers
- Customer needs
- Good communication
- Promoting positive company image
- Customer service skills
- Confidence and efficiency on a call
- Message taking
- Listening and speaking techniques.
Category: E-Learning Compliance & Soft Skills
- Share:
Related products
-
Counter Fraud£14.00
The aim of this course is to greater increase your knowledge of Counter Fraud in the NHS. The key points covered in this course are:
Legislation
The role of the… -
Consumer Rights Act£14.00
The aim of this course is to greater increase your knowledge of the Consumer Rights Act 2015, as well as the relevant legislation. The key points covered in this course…
-
GDPR Awareness£14.00
The aim of this course is to greater increase your knowledge of GDPR in working practice, as well as the relevant legislation. The key points covered in this course are:
…
Reviews
There are no reviews yet.