For your business to be successful, it is vital that your employees know how to manage calls effectively. This is important in allowing your staff to get strong messages across to customers, whilst being able to tailor their messages to suit customers desires and needs.
Courses
- Home
- Courses
- E-Learning Courses
- E-Learning Compliance & Soft Skills
- Effective Call Management
View Cart Money Laundering Awareness has been added to your cart.
Effective Call Management
£14.00
The aim of this course is to greater increase your knowledge of effective call handling as well as the relevant legislation. The key points covered in this course are:
- Planning
- Gatekeepers
- Influencing
- Objection handling
- Resilience positivity & confidence
- Offering proposals
- Clear communication
- Up selling
- Closing the call.
Category: E-Learning Compliance & Soft Skills
- Share:
Related products
-
Consumer Rights Act£14.00
The aim of this course is to greater increase your knowledge of the Consumer Rights Act 2015, as well as the relevant legislation. The key points covered in this course…
-
Counter Fraud£14.00
The aim of this course is to greater increase your knowledge of Counter Fraud in the NHS. The key points covered in this course are:
Legislation
The role of the… -
Staff Appraisal Skills£14.00
The aim of this course is to greater increase your knowledge of performing appraisals, as well as the relevant legislation. The key points covered in this course are:
Creating performance…
Reviews
There are no reviews yet.